How To Set Up A Dropshipping Return & Refund Policy

In case you’re operating a dropshipping retailer, don’t overlook your return coverage! Too many retailers overlook this crucial element and their enterprise suffers due to it. In reality, it’s one of the highly effective instruments you should utilize to retain clients.
Nevertheless, that is in all probability one of many least enjoyable elements of operating a dropshipping retailer, however it’s completely obligatory. Refunds and returns are a pure a part of retail – there’s simply no getting round it!
However right here’s the fact: individuals don’t prefer to return objects. The one factor they dislike extra is when the return course of is difficult, complicated, or extended. They need simple, easy, and easy directions on what to do and methods to do it in essentially the most painless means potential.
Establishing a stable return coverage not solely makes your clients blissful but additionally provides them motive to return to your retailer. All it takes is one problematic return and likelihood is you’ll by no means get that buyer’s enterprise once more.
On this submit, we’ll go over all the pieces it’s essential to find out about organising a dropshipping return coverage. This consists of discussing why it’s so essential, what your coverage wants to incorporate, and methods to hold return charges low.
That can assist you navigate higher, you possibly can bounce to the totally different sections beneath:
How To Deal with Returns In Your Dropshipping Retailer
In case you have a dropshipping retailer, then you definately’ll must have a return and refund coverage. That is simply a part of promoting on-line.
Moreover, each single provider that you just’ll work with could have its personal return coverage. Which means that some cost for returns whereas others don’t (it’s best to select one which doesn’t). Moreover, there can be various home windows of time for the return/refund whereas different suppliers could have limitations on what sort of merchandise will be returned.
Regardless of the case could also be, it’s essential to develop a return and refund coverage. Nevertheless, it nonetheless has to work inside the confines of your provider’s coverage and never contradict their phrases. As an example, if they’ve a 30-day window to course of returns, then you definately shouldn’t have a 45-day window.
That’s why it’s so essential that you just perceive your provider’s return coverage. When selecting a provider, be sure you learn their return coverage fastidiously and ensure it aligns along with your companies to your clients.
In case you don’t, then you definately threat having a significantly damaging impression on your enterprise in the long term. In case you’re snug with a provider’s dropshipping return coverage after reviewing their phrases, then the following step is to create one by yourself.
That being mentioned, let’s take a look at the essential steps in processing returns in a dropshipping retailer:
- The client requests a return primarily based on the necessities in your dropshipping return coverage.
- You contact the dropshipping provider to allow them to know in regards to the return request.
- Ship a delivery label to your buyer out of your provider.
- The provider will provide you with a refund when the client ships the product again to them.
- You give a refund to your buyer when you get the refund out of your provider.
In some circumstances, it could be clever that you just refund the client earlier than the provider refunds you, particularly if there’s an extended processing interval. The very last thing you need is to maintain the client ready without end, so that you may need to “entrance” the cash for the refund.
Keep in mind, it’s essential to discover the appropriate dropshipping provider. This consists of each their stock of things that you just’d prefer to promote and their return coverage.
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Why Do You Want A Return & Refund Coverage?

Any skilled on-line retailer must develop a return and refund coverage that covers their bases and retains clients blissful. This can be a necessity; it simply comes with the territory.
However chances are you’ll be asking your self: Why is a good dropshipping return coverage so essential?
To reply that query, let’s check out some attention-grabbing statistics revealed by the analysis agency Invespcro:
- Over 30% of all on-line orders are returned (versus 8.89% in brick-and-mortar shops).
- 67% of customers say they usually examine the return web page earlier than making a purchase order.
- 92% of consumers will purchase one thing once more if the return course of is simple.
- 79% of customers need free return delivery in case of a return.
- 58% of consumers desire a “hassle-free” no-questions-asked return coverage.
these figures, we study some essential info. In the beginning, we are able to see that product returns are practically 3 times extra frequent with on-line gross sales! Keep in mind, this occurs to all on-line retailers, even should you run a stellar retailer with a tremendous choice of merchandise.
Moreover, having a handy, simple, and hassle-free coverage entices internet buyers to make the acquisition. When creating your dropshipping return and refund coverage, be certain to maintain the above figures in thoughts. This coverage is extremely essential for buyer expertise, and you all the time need clients to have a constructive expertise.
In addition to, a cheerful buyer is a buyer who buys issues, even when typically they make a return right here or there. You additionally need them to return again to your retailer. So the concept is to create a return coverage that’s customer-centric – in different phrases, it ought to attraction to their sense of equity and comfort.
How To Create A Nice Dropshipping Return & Refund Coverage

If you wish to create a dropshipping return and refund coverage that ticks all of the packing containers for customers, be certain it solutions the next questions:
- What are the necessities for a return? What does the client must do?
- Are returns free?
- How lengthy does the return and refund coverage final? When do clients turn into ineligible to make a return?
- What situation does the product should be in (unopened, unused, and many others)?
- Do you provide replacements or exchanges?
- What are the international locations/areas which are eligible for refunds and/or returns?
- Are there any objects which are exempt from the return coverage (perishables, well being objects, and many others)?
- How briskly do the returns or refunds occur?
To create an awesome dropshipping return coverage, these are the basic questions that you just should reply, in any other case it’ll be incomplete.
Moreover, let’s go over another features that your return coverage wants.
Create a course of for returns and refunds
This might sound apparent, however it’s essential to have an precise return coverage in place. In different phrases, you possibly can’t simply wing it. With out it, you possibly can’t construct belief along with your customers they usually gained’t really feel snug making the acquisition.
This return coverage is principally a authorized settlement that – if all the required circumstances are met – you’ll honor what you say and settle for a return or make a full refund.
Which means that it’s important to create a course of for returns and refunds that has steps that the patron will observe. As soon as they full mentioned steps, then the return or refund will be made.
This return and refund coverage must be clearly acknowledged in your dropshipping retailer, ideally by itself web page. You possibly can embody a hyperlink to a RETURN POLICY web page on the footer of your on-line retailer the place you describe, intimately, what the method is.
However don’t make it generic – clarify precisely what the patron has to do. Don’t ever depart clients in the dead of night about methods to return an merchandise and all the time be expedient about returns. A clean, hassle-free return transaction will depart them happy and hold them coming again for extra.
That being mentioned, you’ll should arrange the return window and decide what number of days the client has to make a return. Do not forget that this has to coincide with the return window that your provider has.
Typically, it’s not a good suggestion to have or not it’s any lower than 21 days. Typically, 30 days will work simply positive.
Provide free returns
If a buyer needs to make a return, it’s a reasonably secure guess that they’re dissatisfied with one thing. It may be the situation of the product, the truth that they obtained the incorrect product, or they’re simply sad with the acquisition.
You possibly can offset this buyer frustration by providing free returns. Don’t consider the retail course of as simply getting the sale after which shifting on – it’s about constructing a long-lasting relationship with the client.
In case you do your job proper, they’ll hold coming again and shopping for extra objects. That is the important thing to a profitable dropshipping retailer: hold your clients blissful!
Let’s check out just a few statistics on conserving previous clients versus buying new ones:
Providing free returns is all about retaining present clients – it simply makes good enterprise sense.
Make it quick
Relating to creating an awesome dropshipping return coverage, it’s essential to guarantee that the entire course of is quick. This can be a enormous issue – these days, internet buyers anticipate the whole retail course of to be fast, together with returns!
As a matter of truth, in line with Digital Commerce, over 88% of customers say they’d be much less prone to advocate a retailer if it takes too lengthy to situation a refund. The mix of a quick return and a quick refund course of will undoubtedly assist sturdy buyer loyalty.
Keep in mind, since you’re utilizing dropshipping, there’s already an additional step between the patron and the ultimate return or refund. The patron has to contact you after which it’s important to contact your dropshipping provider/wholesaler to provoke the method.
In case you’re utilizing a provider/wholesaler that’s primarily based abroad (China, for instance), then this complete course of will take even longer. This is likely one of the main advantages of utilizing a home provider – not solely are the delivery instances shorter, however the return and refund course of can also be shorter.
That being mentioned, discovering a home provider/wholesaler with return coverage is a serious plus to your dropshipping retailer. Keep in mind, you’ll should base your return coverage in your provider’s, so ensure you take note of that when making your selection.
As we talked about above, typically it could be obligatory that you just refund the client earlier than you get the refund from the provider. We will’t stress this sufficient: Don’t hold the client ready too lengthy for that refund! In case you do, there’s no probability they’ll ever come again.
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Put together for holidays & peak seasons

Holidays usually imply massive gross sales for on-line retailers. Nevertheless, massive gross sales typically imply massive returns – irrespective of how laborious you strive, there’ll all the time be returns. It’s only a truth of life in relation to on-line retail and dropshipping.
In reality, in line with Ecommerce Bytes, over 1 million packages are returned to retailers by way of UPS within the first week of January alone. Moreover, an estimated 5 million returns undergo the common postal service the week after Christmas.
That’s why it’s a good suggestion to be certain your dropshipping return coverage is up and prepared throughout and after the vacations and peak seasons. These are the instances when your return coverage can be examined for effectivity and whether or not or not clients discover the return course of simple and hassle-free.
Keep in mind, any suggestions concerning points with returns can be utilized to make changes to your coverage for buyer satisfaction. Ensure that your return coverage is simple and clearly communicated for the perfect outcomes.
Automate the return course of
Whereas it’s not completely obligatory, automating the return course of can assist tremendously, particularly throughout the holidays. In reality, any step which you could take to automate your dropshipping retailer will make operations and logistics that a lot simpler for you.
RELATED CONTENT: The Information To Automated Dropshipping
Fortunately, should you’re utilizing Shopify to dropship, there are a number of apps you should utilize to totally or partially automate the return course of:
These Shopify apps permit on-line retailers to create a totally hosted self-service return portal for patrons. This can streamline the method and enhance client belief and loyalty. In the long run, it could actually additionally assist improve your dropshipping gross sales.
Use on a regular basis language
This can be a tough one. You want your dropshipping return coverage to cowl all of your bases, legally talking, however you additionally don’t wish to overwhelm your customers with technical language and authorized jargon (often known as “legalese”).
The very best method is to take a form of compromise: guarantee that the return coverage is evident and concise however attempt to use “on a regular basis language”. Write the way you converse – should you’re not an lawyer, don’t write like one.
Utilizing difficult language and/or authorized jargon will solely confuse your clients and should even result in a rise in service requests. This prices money and time that would have simply been saved by having an superior return coverage in place.
For an inventory of the commonest authorized phrases and their on a regular basis translations, you possibly can learn this text.
Don’t overlook that many states require that you’ve a return coverage in place and that it’s posted someplace clearly in your web site. In case you’d prefer to see the essential legal guidelines on return insurance policies in all 50 states, you possibly can examine this listing.
Nevertheless, because you’re working a dropshipping retailer that presumably sells to residents in all 50 states, it’s best to all the time attempt to make your return coverage meet the authorized necessities in each state.
Maintain the tone pleasant
That is just like the final level. Not solely must you use on a regular basis language, however it’s essential to hold the tone pleasant and alluring.
To start with, by no means make the patron really feel dangerous about eager to return a product. Make it clear that that is their proper as a buyer and that you just’re all the time attempting to make them happy with their expertise procuring with you.
To paraphrase Jack Ma, the co-founder of the AliBaba group and one of many biggest Ecommerce executives on this planet: The client is primary! If the client is blissful, then the enterprise is blissful. At all times hold this in thoughts when crafting your dropshipping return coverage in addition to operating your retailer.
Use language your clients can relate to, and be at liberty to offer your return coverage some persona. As long as it’s clear, concise, and never open for interpretation, you’re good to go!
At all times be sincere & clear
Honesty and transparency are the bedrock for any good relationship, together with the one between you and your clients. They want to have the ability to belief you, in any other case, they gained’t take the prospect in your dropshipping retailer and make that buy.
Plus, should you say one thing in your return coverage, then you need to honor what you say. In case you don’t observe by means of, then you definately’ll irreversibly injury your buyer’s belief in you they usually’ll by no means return. Keep in mind, conserving an present buyer is all the time inexpensive than getting a brand new one.
This level additionally ties into the earlier sections – should you overwhelm the client with overly technical language, they could really feel such as you’re attempting to cheat them. It goes with out saying, however you positively don’t need that to occur.
You Can Use A Return Coverage Template For Your Dropshipping Retailer

In case you’re writing a return coverage to your dropshipping retailer, you should utilize certainly one of these templates. That being mentioned, it’s best to personalize them to your model and retailer, however they’re good beginning factors.
Return Coverage Template #1
Thanks for purchasing from [STORE NAME]!
In case you’re sad along with your order, you possibly can return or alternate your buy inside [number of days] of buy. We’ll be blissful to course of your return and give you an alternate or refund.
The product should be obtained by us in the identical situation that you just obtained it in. This consists of the unique tags, packaging, or the unique seal on the bottle. It should even be unworn and undamaged so it may be resold.
We don’t settle for returns on perishables, intimates, customized objects, or digital merchandise
After we obtain your merchandise, we are going to examine the merchandise(s) and course of your refund inside [number of days] if the merchandise is in resellable situation. In case you’d prefer to alternate the merchandise, we are able to provide the identical merchandise (if in inventory) or provide one other merchandise for a similar worth.
Your cash can be refunded by the identical methodology you paid for it. This may increasingly take between 5 and 10 enterprise days, relying in your fee methodology.
Thanks once more for procuring with [STORE NAME]!
Return Coverage Template #2
In case you’re not blissful along with your buy for any motive, please inform us instantly. We wish to guarantee that your procuring expertise with [STORE NAME] is all the time constructive and we provide a full money-back assure for all on-line purchases.
In case you modified your thoughts, that’s completely comprehensible. This stuff occur! We’ll be blissful to course of a refund or alternate and we’ll even cowl the price of return delivery.
If the product is flawed or broken, then you possibly can select between a full refund or a brand new merchandise.
In case you bought the incorrect dimension or we despatched the incorrect merchandise, we’ll swap it over no questions requested.
To start out the method, please ship [CUSTOMER SERVICE DEPARTMENT] an electronic mail with the next info:
- Your title
- Order quantity
- The difficulty (broken, incorrect dimension)
- In order for you an alternate or a refund)
Listed below are some particulars that it’s essential to know: you will have [NUMBER OF DAYS] from the date of buy to ship the return/refund request kind. After [NUMBER OF DAYS] from the date of your preliminary buy, you’ll not be eligible to alternate or refund your merchandise.
In case you have any questions, please contact us.
Thanks for procuring with [STORE NAME]!
In case you’d slightly not write your individual coverage primarily based on these templates, TermsFeed additionally gives a Return & Refund Coverage Generator. You possibly can create a custom-made coverage primarily based in your specific wants and expectations to your dropshipping retailer.
How Do I Cut back Returns In My On-line Retailer?

Though returns are a pure a part of Ecommerce and the dropshipping course of, there are specific proactive steps you possibly can take to maintain return ranges low.
Provide a simple return & refund coverage
This may increasingly appear counterintuitive: Wouldn’t a neater return course of improve returns? Shouldn’t I make it more durable to cut back returns? No, positively not!
Consider it this fashion: a simple and pleasant return coverage is a part of creating an awesome buyer expertise. The higher the client expertise, the happier the client is. And the happier the client, the less returns you’ll have.
Don’t overlook: returns will all the time occur. There’s no technique to cease that. However should you make it simple, the patron will really feel extra comfortable and can extra probably turn into an everyday buyer.
Plus, let’s not overlook the determine we mentioned above: 92% of consumers will purchase one thing once more if the return course of is simple. Which means that a simple return coverage will profit you in nearly each means you possibly can consider.
Make the coverage simple to seek out
Sure states require that you just submit a return coverage that’s simple to seek out, however it’s best to nonetheless do that in any case. Lots of internet buyers pay shut consideration to the return coverage.
Keep in mind the determine we mentioned within the second part on the prime: not less than 30% of all merchandise ordered on-line are returned (in comparison with 8.89% in brick-and-mortar shops). Consequently, you higher imagine internet buyers pay shut consideration to the return coverage.
That implies that it’s best to make the return coverage simple to seek out in your dropshipping retailer. What’s the easiest way to do that? Simply have a web page referred to as RETURN POLICY on your private home web page, ideally within the footer together with different pages like PRIVACY POLICY, CONTACT US, TERMS & CONDITIONS, or HELP CENTER.
Maintain this in thoughts if you’re creating your dropshipping web site to ensure your clients are well-informed and perceive the return coverage.
RELATED CONTENT: The best way to Make a Dropshipping Web site To Promote Merchandise
Write clear & detailed product descriptions
Ensure that your product descriptions are clear, simple to learn, and correct. A poorly written product description can mislead clients and result in greater return charges after they ship it again as a result of it’s not what they thought they ordered.
Keep in mind, with a dropshipping retailer, a buyer by no means will get to really bodily look at a product. Think about that you just’re in an everyday brick-and-mortar retail retailer – do you ever simply seize a product and throw it in your basket or cart?
Most likely not! You decide it up, you look at it, you’re taking a better look. This is a vital a part of the procuring expertise. With an internet retailer, the client clearly can’t do this, so it’s best to inform them all the pieces they should know within the product description.
By the way in which, that is additionally your probability to make the product “shine” – use descriptive, emotional, and evocative language to get the client to purchase that merchandise.
Finally, a transparent and concise product description can assist keep away from pointless returns by ensuring that precisely what’s written is what’s being provided. Keep in mind, this all ties again to the earlier part the place we talked about staying 100% sincere and clear.
RELATED CONTENT: 5 Product Description Templates for Dropshipping
Use high-resolution photographs
That is immediately associated to the earlier part about product descriptions: it’s all a part of giving the net shopper an correct image of what they’re truly shopping for. Ensure that to incorporate loads of high-resolution photographs that present a product from all potential angles.
This definitely applies to apparent objects like clothes or attire since internet buyers can’t truly strive them on. Nevertheless, it’s additionally essential with different objects like groceries or private care merchandise, together with cosmetics, skincare, magnificence merchandise, haircare, and so forth.
In these circumstances, it’s best to embody high-resolution photographs of the packaging on each aspect, moreover the highest and backside flap. For groceries, this could positively embody the aspect of the field or bag with the Dietary Info and Elements.
Moreover, if the product has sure certifications that the client will wish to know, be certain they’re clear within the photographs. These embody issues like:
- Paraben-free
- Phthalate-free
- No animal testing (Cruelty-Free)
- USDA-Licensed Natural
- Non-GMO Venture Verified
- Honest-Commerce Licensed
- Vegan or Vegetarian
- 100% Pure
- Kosher or Halal
- No Soy
- Dairy-Free
- Gluten-Free
- No synthetic components (preservatives, flavors, or sweeteners)
- No progress hormones (rBGH or rBST)
- Sugar-free (or low-sugar)
These are the bits of data {that a} buyer seems to be at after they decide up a product and take a look at its packaging. Consequently, you wish to attempt to recreate this expertise – let the client actually get a really feel for the product earlier than they hit that BUY NOW button.
The extra info they’ve, the extra probably they’re to make a purchase order and not return the merchandise as a result of they know precisely what they’re getting.
On the whole, it’s best to keep away from taking your individual photographs of the merchandise in query. As a substitute, your dropshipping provider or wholesaler ought to give you high-resolution photographs which you could add to your product descriptions.
Embrace buyer opinions & testimonials
Reducing product returns is all about assembly expectations and rising buyer belief. In different phrases, the client ought to know what they’re getting in order that they’re not sad or disillusioned with the product when it arrives.
As we talked about above, nice product descriptions and high-resolution photographs are two tried-and-true strategies for getting that achieved. Nevertheless, there’s one other means which you could additional inform internet buyers about what they’re shopping for: together with buyer opinions.
That is an extremely essential a part of on-line retail. In reality, in line with analysis by MarketingProfs, over 60% of customers usually tend to make an internet buy if it has product opinions and 70% of internet buyers seek the advice of opinions earlier than making a last buy.
Have you ever ever purchased something off Amazon or every other on-line retailer? How typically do you examine the opinions and scores? In case you’re like most customers, it’s in all probability an everyday a part of your on-line procuring expertise.
Studying scores and opinions may give clients a greater concept of what they’re shopping for, making it much less probably that they’ll be sad with what they obtain.
This can be a double-edged sword, although: you’ll have to decide on high-quality merchandise that get good opinions and hold clients blissful. In case you select a dropshipping provider with an awesome choice of high-quality merchandise, then it’s extra probably that you just’ll promote the sorts of merchandise that hold clients blissful.
Fortunately, you probably have a Shopify dropshipping retailer, then there are a ton of assessment apps which you could make the most of!
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Promote exchanges
We’ve already mentioned that returns are only a common a part of dropshipping and promoting on-line. Nevertheless, it’s best to by no means discourage any buyer requests for returns or refunds. Keep in mind, you wish to hold your clients blissful and a simple, complete, and pleasant return coverage will assist be sure that.
Consequently, it’s best to all the time encourage exchanges. That doesn’t imply that it’s best to discourage refunds – it’s best to simply attempt to see if the client would like an alternate.
If not, by no means push them in the direction of an alternate, simply thank them for his or her enterprise and course of the return. This will provide you with a greater probability at retaining that shopper and turning them into common clients.
Ship an electronic mail after the acquisition
This won’t appear apparent, however a post-purchase affirmation electronic mail can hold returns low, albeit not directly. Sending the client an electronic mail proper after the fee clears makes them really feel valued, seen, and appreciated. It will increase the general buyer satisfaction stage and retains returns low.
Simply guarantee that the e-mail lets the client know the next:
- Their order has gone by means of.
- When it’s going to ship and methods to monitor their cargo.
- The place they will discover their receipt.
- Who to contact if there’s an issue.
- What they need to anticipate subsequent.
Take discover that you just don’t should explicitly state your return coverage on this affirmation electronic mail – simply direct them the place they need to go if they’ve an issue. In case you have your return coverage clearly labeled on your private home web page, then it’ll be simple for them to seek out.
Search for traits in returned merchandise
Maintain a watch out for traits or spikes in returns. In case you discover {that a} specific product suffers from an unusually excessive return charge or there’s a typical situation that clients are declaring, then pinpointing the issue also can cut back returns.
For instance, let’s say a product retains getting returned as a result of the packaging retains falling aside. You possibly can tackle this drawback with the provider and treatment the packaging situation rapidly.
You can too select to cease promoting the product completely. Both means, you will have resolved a problem that would impression repeat enterprise and improve return charges.
There may additionally be a foul batch of merchandise that hold getting delivered to the client in a faulty or spoiled situation. As soon as once more, it’s in all probability a provider situation, so that you’d should interface with them and get to the foundation of the issue.
Some of these points might turn into a serious drawback for you in case your clients really feel such as you’re promoting them inferior objects. Nipping such points within the bud can prevent a lack of income and the power to take care of buyer loyalty.
Keep in mind: an awesome dropshipping return coverage helps buyer loyalty and boosts your earnings.
What Is The GreenDropShip Return & Refund Coverage?
In case you select to work with GreenDropShip as your dropshipping provider, please take the time to look over return and refund coverage.
Like most suppliers, we offer a full refund in circumstances the place the delivered objects had been broken. If the client merely needs to return the merchandise, we provide a full refund, minus a 25% restocking price.
Nevertheless, since we do promote perishables, it’s essential to learn the small print as we can’t all the time course of returns for these things (until, in fact, they’re broken or faulty).
Along with our simple and handy return and refund coverage, we provide a tremendous choice of pure and natural merchandise from premium, specialty, and gourmand corporations. These merchandise embody:
- Drinks like espresso, tea, kombucha, yerba mate, pure soda, and juices
- Natural sugar and pure sweeteners
- Dairy and plant-based milk
- Baking substances, together with various kinds of flour
- Sauces, marinades, and dressings
- Spices and substances
- Vegan, vegetarian, and plant-based items
- Nutritional vitamins and dietary supplements
- Skincare, haircare, and sweetness merchandise
- Child merchandise
- Dwelling merchandise like detergents, soaps, and cleansing provides
- Pet meals, treats, and dietary supplements
- Important oils and aromatherapy
We’re primarily based within the USA with a number of warehouses in order that delivery and return instances are by no means too lengthy to your clients.
Change into a dropshipping member and we’ll retailer, pack, and ship your orders to your clients. We now have a number of warehouses all through the nation, so our delivery instances are all the time quick and your clients gained’t wait lengthy.
Since we’re additionally a traditional wholesaler, you should buy merchandise in bulk from us and we’ll ship them to you. Which means that you’ll deal with storing, packing, and delivery them to your clients.
We provide a Shopify dropshipping app that makes it simpler than ever so as to add merchandise to your retailer. In case you’d slightly not use the app, we offer product feeds so you should utilize our dropshipping platform to promote merchandise on main Ecommerce platforms like Shopify, Amazon, or WooCommerce.
We additionally provide Amazon FBA prep companies to our members at no additional cost.
Be part of GreenDropShip as we speak!
